🔒 Privacy Policy

BCU LIMITED PRIVACY POLICY

Last Updated: 09^th July, 2026

1. Introduction

BCU Limited (“BCU”, “we”, “us”, or “our”) respects the privacy of our customers and is committed to protecting personal data entrusted to us.

BCU Limited is a Hong Kong registered company and an authorized online ticket sales agent for San Pedro Belize Express Water Taxi Limited (“SPBE”).

BCU Limited facilitates certain online ticket sales for SPBE ferry services, accepts customer payments for eligible ticket purchases, supports digital ticket delivery, maintains transaction records, and provides booking and payment-related customer support.

BCU Limited does not operate ferry or transportation services. Ferry transportation services are operated by San Pedro Belize Express Water Taxi Limited.

This Privacy Policy explains how BCU Limited collects, uses, stores, shares, and protects personal data in connection with online ticket purchases and related services.

2. Personal Data We May Collect

When you make an eligible online ticket purchase or contact BCU Limited, we may collect personal data including:

Contact Information

Your first and last name, email address, telephone number, residential or billing address, and other contact information you voluntarily provide.

Passenger and Travel Information

Passenger names, gender, nationality, country of residence, travel destination, departure location, travel dates, booking route, ticket type, travel companions, and other information required to complete or support a transportation booking.

Where required by the transportation operator or applicable authorities, additional passenger information may be collected.

Booking Information

Booking reference numbers, ticket numbers, travel dates, departure times, routes, passenger quantities, ticket status, cancellation information, refund information, and digital ticket delivery records.

Transaction Information

Transaction amount, currency, payment status, transaction reference, payment method type, refund status, dispute information, and limited payment-related information received from our payment service providers.

Payment card information is processed through authorized third-party payment service providers.

BCU Limited does not intentionally store complete payment card numbers or card security codes on its ticketing systems.

Customer Support Information

We may collect information that you provide when contacting us regarding a booking, ticket, payment, refund, dispute, or other customer-service matter.

This may include copies of communications and information necessary to investigate and resolve your request.

Website and Technical Information

When you visit our website or interact with an online booking service, certain technical information may be collected, including IP address, browser type, device type, operating system, pages visited, referral information, and website interaction data.

Cookies and similar technologies may also be used as described in our Cookie Policy.

3. Why We Collect and Use Personal Data

BCU Limited may collect and use personal data to facilitate online ticket purchases, process and maintain ticket-sale records, accept and confirm customer payments, support digital ticket delivery, communicate booking confirmations and transaction information, provide customer support, process approved refunds, investigate payment disputes, prevent fraud and unauthorized transactions, maintain financial and business records, comply with legal and regulatory obligations, protect our systems and services, and support our authorized ticket sales relationship with SPBE.

We only collect personal data that is reasonably necessary for the relevant business or service purpose.

4. Required and Voluntary Information

Certain personal information is required to complete a ticket purchase or fulfill a transportation booking.

Where required information is not provided, BCU Limited or the transportation operator may be unable to process the ticket purchase, issue the ticket, validate the passenger's booking, or provide the requested service.

Other information may be provided voluntarily.

5. San Pedro Belize Express Water Taxi Limited

BCU Limited is an authorized online ticket sales agent for San Pedro Belize Express Water Taxi Limited.

When a customer purchases an eligible SPBE ticket online, BCU Limited may process or receive customer contact information, booking details, passenger information, and transaction information for the purpose of facilitating the ticket sale and supporting the related transaction.

Passenger and travel information may be shared with SPBE because SPBE operates the transportation service.

SPBE may use this information to fulfill the transportation booking, issue or validate tickets, manage passenger boarding, communicate operational information, prepare passenger manifests, comply with transportation and regulatory requirements, and provide related customer services.

BCU Limited does not control ferry routes, schedules, vessel operations, or transportation services.

6. Payment Service Providers

Customer payments may be processed using third-party payment service providers.

These providers may collect and process payment information according to their own legal and regulatory obligations and privacy policies.

BCU Limited may receive limited transaction information from payment providers, including payment status, transaction references, payment method type, and information necessary to process refunds or investigate disputes.

We do not sell customers' payment information.

7. Sharing of Personal Data

BCU Limited does not sell personal data.

We may disclose or transfer personal data where reasonably necessary to San Pedro Belize Express Water Taxi Limited, payment service providers, banking and financial service providers, technology and hosting providers, email and communications providers, fraud prevention and security providers, professional advisers, auditors, insurers, government agencies, transportation authorities, law enforcement agencies, courts, regulators, and other parties where required or permitted by applicable law.

Service providers receiving personal data are expected to process information only for the relevant service or lawful purpose and to apply appropriate safeguards.

8. International Processing and Transfers

BCU Limited is registered in Hong Kong and supports ticket purchases relating to transportation services operated in Belize.

As a result, personal data may be processed or transferred between Hong Kong, Belize, and other jurisdictions where our authorized service providers operate.

We take reasonable steps to ensure that personal data is handled appropriately and only transferred where necessary for the relevant business, service, legal, or operational purpose.

9. Data Retention

BCU Limited retains personal data only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, transaction-record, fraud-prevention, dispute, and regulatory requirements.

Retention periods may vary depending on the type of information and the reason it is held.

When personal data is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of the information in accordance with our data-retention practices.

10. Data Security

BCU Limited takes reasonable technical and organizational measures to protect personal data against unauthorized access, accidental loss, misuse, disclosure, alteration, or destruction.

These measures may include access controls, encrypted communications, system monitoring, restricted administrative access, and security controls implemented by our technology and payment service providers.

No online system or electronic transmission method can be guaranteed to be completely secure.

11. Cookies and Website Technologies

Our website and related online services may use cookies and similar technologies for essential website functions, security, fraud prevention, analytics, and service improvement.

Some cookies may be provided by third-party technology or payment service providers.

Additional information may be provided in our Cookie Policy.

12. Direct Marketing

BCU Limited will not use personal data for direct marketing where applicable law requires consent unless the required consent or authorization has been obtained.

Where marketing communications are offered, customers may use the unsubscribe method provided in the communication or contact us to update their preferences.

13. Access and Correction of Personal Data

Subject to applicable law, individuals may request access to or correction of personal data held by BCU Limited.

Requests should be submitted using the contact information below.

BCU Limited may request information necessary to verify the identity of the person making the request before providing access to or correcting personal data.

We will handle valid requests in accordance with applicable legal requirements.

14. External Websites

Our website may contain links to websites operated by third parties, including transportation partners and service providers.

BCU Limited is not responsible for the privacy practices of third-party websites that we do not operate.

We encourage customers to review the privacy policies of those websites.

15. Changes to This Privacy Policy

BCU Limited may update this Privacy Policy from time to time to reflect changes to our services, business operations, technology, or legal obligations.

The updated policy will be published on our website with a revised “Last Updated” date.

16. Contact BCU Limited

Questions regarding this Privacy Policy or requests relating to personal data may be submitted to:

BCU Limited
Unit 903, 9/F., 39 Kings Road
Tin Hau, Hong Kong

For Privacy/Customer Support Kindly use the contact form at: https://bculimited.com/#contact
Website: bculimited.com